BEANNING, L.; ZULKARNAIN. The effect of e-service quality on customer satisfaction and customer loyalty: A study on mobile banking application in Indonesia. Communications in Humanities and Social Sciences, [S. l.], v. 4, n. 1, p. 51–58, 2024. DOI: 10.21924/chss.4.1.2024.73. Disponível em: https://chss.kipmi.or.id/journal/article/view/73. Acesso em: 17 sep. 2024.